FAQs
Most of our wedding dresses&ball gowns are made-to-order. After receiving your order, our tailor will be working on custom making your dress(customization available). It normally takes 2-5 weeks for us to ship the made-to-order out. But for expedited service, we could try to prioritize your order, which can take only 1 week.
*Note: During the peak time of our orders, rush fee could be charged
Also, we stock some of our dresses, so they will ship within 3-7 business days if they’re in stock .
We offer Expedited service so please reach out ( live chat, email or call +1 415 962 6922) to let us know your event date. Let’s communicate:) We will try our best to assist.
For expedited service, we could try to prioritize your order. (During the peak time of our orders, rush fee could be charge)
We are happy to rush orders and we recommend you add the priority shipping (DHL) at the check-out page. In some other case, UPS Next-Day delivery would be an option and additional charge for UPS Next-Day shipping will be charged.
If you require your order sooner, please contact us and we will try to accommodate you. In many cases, we can expedite your order.
Yes we do. We offer free shipping internationally for all orders over $100. Priority shipping (4-6 business days) available if time is a concern.
Please refer to the check-out page or contact us to check the rate for DHL shipping.
Yes. We now offer customization services on most of styles. However all sales on personalized items are final and can not be returned.
