We now offer customization services on most of styles. However all sales on personalized items are final and can not be returned.

Yes please reach out( live chat, email or call +1 415 962 6922) , if you need any assistance for gift wrapping.

You may change or cancel your order as long as the order has not been processed and shipped by contacting us at wonderlandbylilian@gmail.com.

WonderlandByLilian is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at WonderlandByLilian@gmail.com.

Yes we do. We offer free shipping internationally for all orders over $100. Priority shipping (4-6 business days) available if time is a concern.
Please refer to the check-out page or contact us to check the rate for DHL shipping.

We offer Expedited service so please reach out ( live chat, email or call +1 415 962 6922) to let us know your event date. Let’s communicate:) We will try our best to assist.
For expedited service, we could try to prioritize your order. (During the peak time of our orders, rush fee could be charge)

We are happy to rush orders and we recommend you add the priority shipping (DHL) at the check-out page. In some other case, UPS Next-Day delivery would be an option and additional charge for UPS Next-Day shipping will be charged.
If you require your order sooner, please contact us and we will try to accommodate you. In many cases, we can expedite your order.

You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped. If you have created an account with us, you will be able to track the progress of your order.

We use UPS, United States Postal Service and DHL to ship all orders. For more information, please consult our shipping page at Shipping & Returns

All orders that use complementary shipping typically arrive between 7-15 business days after shipment via YunExpress or UPS. For priority shipping(DHL), it usually arrive between 4-7 business days.
Everything we sell is always in stock otherwise we will not allow you to complete the checkout process. That is how we can ship most orders that do not require personalization within a single business day. For orders that require monogramming or personalization, please allow up to 5 business days before your order is customized and shipped.

Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.

Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as "Damaged Packages" before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.

At WonderlandByLilian, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 7 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 7 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Please note that we can not accept returns for personalized or customized items.

At this moment, we are only selling online. But our future showroom/ pop up events will be announced as soon as they come up! Please follow up on Instagram (@WonderlandByLilian) and Facebook(@WonderlandByLilian) to receive latest updates!

Our office is located in San Francisco, California.

Simply navigate to the product you are interested in purchasing, then click on the "Add to Cart" button. You will then enter the shopping cart area to view your list of items for purchase. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.

WonderlandByLilian accepts Visa, Mastercard, American Express and Discover credit card payments. For your convenience, we also accept payment via PayPal, Apple Pay, cashiers checks and money orders. All orders paid by check or money order shall be processed and shipped once payment has been received.

WonderlandByLilian assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.

Please email us at WonderlandByLilian@gmail.com for more information.

Please email us at WonderlandByLilian@gmail.com for more information.

The above questions are covered extensively in our privacy policy located at security and privacy policy. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use it.

Parties interested in exchanging links with our website are welcome to contact us at WonderlandByLilian@gmail.com

We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at feedback@wonderlandbylilian.com or text at +1 415 962 6922,