Refund policy


At WonderlandByLilian, every gown is lovingly handcrafted to order—because your dress should be as unique and exquisite as you are.

Because every gown is brought to life specifically for you, and crafted to your precise measurements or requested standard size, we are unable to accept traditional returns or issue direct refunds. If you’re not entirely sure about size, fit, fabric, or styling before purchasing, please contact us! Our atelier team will gladly help you confirm every detail so your piece feels perfect from the start.

Elevated Craftsmanship & Rigorous Quality Control

We take immense pride in our craftsmanship and are committed to continuous perfection. As of August 2026, we have completely elevated our atelier by partnering with new premium fabric suppliers and expanding our team of seasoned master tailors (we invite you to meet our incredible artisans on our About Us page).


Before cutting any fabric, our tailors meticulously double-check your provided measurements, and our team will often reach out to you directly to confirm the details. Once your dress is completed, it undergoes a strict final inspection. We always take detailed photographs and carefully re-measure the finished garment for our permanent records before it is shipped out.


For your complete peace of mind, you are always welcome to request photos of your finished dress before it leaves our studio to ensure the quality and details meet your expectations. Drawing from our experience of crafting thousands of custom gowns, we can confidently say that as long as the initial measurements provided are accurate, there are generally no problems with the final fit.

Order Issues & Resolutions

We understand that buying a custom gown online is a big decision. Because your gown was made exclusively for you, we will never ask you to deal with the hassle of international return shipping.

If your dress arrives and you believe there has been a significant sizing or structural error on our end, we will evaluate the situation case by case. In some cases, a store credit may be available to help resolve the issue.

To qualify for a resolution, you must email contact@wonderlandbylilian.com within 7 days of delivery. We will kindly ask for clear photos/videos of the gown being worn, along with measuring tape photos showing the discrepancy, so our tailors can accurately assess the issue against our pre-shipping records.

Local Fit Support

In the rare event that small, manageable adjustments are needed after delivery, please reach out to us within 7 days. At our discretion, we may provide a modest Local Alteration Credit to help cover the cost of a local seamstress perfecting your fit.

Damages & Incorrect Items

If your order arrives damaged in transit, defective, or incorrect, please email us within 7 days with clear photos of the item and the packaging. We’ll make it right immediately.  


Cancellations

  • Within 24 hours of purchase: 100% Refund to your original payment method.

  • After 24 hours (but before 7 days): 75% Store Credit (as materials and labor have already been allocated).

  • Once production starts (after 7 days): Final Sale.

 

Our Promise

While we don't operate like large fast-fashion retailers with standard return bins, we offer something much better: dedicated pre-order consultations, meticulous sizing guidance, and deeply thoughtful post-purchase support. The goal is always the same—your perfect fit and your absolute confidence.

For any questions, concerns, or support, we’re always here for you.

With love and care,

The WonderlandByLilian Team

Email: contact@wonderlandbylilian.com