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    FAQs

    At WonderlandByLilian, we craft each dress as a unique expression of elegance.

    • Made-to-Order Masterpieces: Most of our wedding gowns and ball gowns are carefully made-to-order. After receiving your order, our artisans begin the process of bringing your dream dress to life. Standard production takes 2–5 weeks.
    • Expedited Service Available: Need your dress sooner? We offer a priority service that can deliver your made-to-order piece in as little as 1 week(During peak seasons, a rush fee may apply.)
    • Ready-to-Ship Styles: Select designs are in stock and ship within 3–7 business days.

    Yes, we believe every dress should reflect your unique vision. Whether you’d like to modify the neckline, length, sleeves, or add embellishments, our design team is happy to discuss customization possibilities.

    We understand the excitement—and sometimes the urgency—of preparing for a special occasion. Please contact us via live chat, email, or text +1 ‪(628) 245-5868‬ with your event date.Our team will work closely with you to:Explore expedited optionsConfirm availability and shipping timelinesPrioritize your order where possibleWe’re here to make magic happen.

    Yes we do. We offer free shipping internationally for all orders over $100. Priority shipping (4-6 business days) available if time is a concern.
    Please refer to the check-out page or contact us to check the rate for DHL shipping.

    Our dedicated customer care team is always here to assist you.

    • Quick Support Options: You can reach us via our Contact page, by email, or by texting us directly at +1 ‪(628) 245-5868‬.
    • Text for a Fast Response: Just send us a message—sometimes our team may be busy, but we always strive to reply as soon as we can.
    • Book a Consultation: If you need personalized advice or would like to discuss customization options, we encourage you to book a consultation with us.

    Let’s make your experience with WonderlandByLilian seamless and delightful!